Frequently Asked Questions
- Why was a notice issued?
- What is a class action?
- What is this lawsuit about?
- Why is there a Settlement?
- How do I know if I am in the Settlement Class?
- What does the Settlement provide?
- How much will my payment be?
- When will I get my payment?
- How do I get a payment?
- What am I giving up if I stay in the Settlement Class?
- What happens if I do nothing at all?
- Do I have a lawyer in the case?
- How will the lawyers be paid?
- How do I get out of the settlement?
- If I don’t exclude myself, can I sue Defendant for the same thing later?
- If I exclude myself, can I get anything from this settlement?
- How do I object to the settlement?
- What’s the difference between objecting and excluding myself from the settlement?
- When and where will the Court decide whether to approve the settlement?
- Do I have to attend the hearing?
- May I speak at the hearing?
- Where can I get more information?
- Are there some patients of SSM Health affiliate hospitals included within the Settlement Class?
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Why was the notice issued?
A Court authorized the notice because you have a right to know about a proposed settlement of this class action lawsuit and about all your options, before the Court decides whether to give final approval to the settlement. The Notice and this website explain the lawsuit, the settlement, and your legal rights.
The case is called Jane Doe v. SSM Health Care Corporation d/b/a SSM Health, Case No. 2222-CC10014-01, pending in the Circuit Court for the City of St. Louis, State of Missouri.
The people who sued are called the Plaintiffs. Defendant is SSM Health Care Corporation d/b/a SSM Health.
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What is a class action?
In a class action, one or more people called the class representatives (in this case, Jane Doe and John Doe) sue on behalf of a group or a “class,” of people who have similar claims. In a class action, the court resolves the issues for all class members, except for those who exclude themselves from the class.
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What is this lawsuit about?
This lawsuit claims that Defendant violated the law by disclosing patients’ confidential personally identifiable information (“PII”) and/or protected health information (“PHI”) (collectively referred to as “Private Information”) to third-party technologies without consent. In particular, Plaintiff alleges that for users who logged into the SSM Health MyChart patient portal between July 6, 2020, and February 10, 2023, tracking technologies on the portal website disclosed PHI, including their status as patients, their physicians, their medical treatments, the hospitals they visited, and their personal identities, to third-party tracking technology vendors. Defendant firmly denies all of Plaintiff’s claims in the lawsuit and maintain that it did nothing wrong.
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Why is there a settlement?
By agreeing to settle, both sides avoid the cost and risk of a trial, and people who submit valid, timely Claims will get compensation. The Class Representative and their counsel believe the settlement is fair, reasonable, and adequate and, thus, best for the Settlement Class and its members. The settlement does NOT mean that Defendant did anything wrong.
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How do I know if I am in the Settlement Class?
The Settlement Class is defined as follows:
All natural persons who are, or were, patients of defendant SSM Health and logged into the SSM Health MyChart patient portal between July 6, 2020, and February 10, 2023. Excluded from the Settlement Class are: (1) any Judge presiding over this Action, any members of the Judges’ respective staffs, and immediate members of the Judge’s family; (2) officers and directors of Defendant, its agents, affiliates, subsidiaries, parent companies, successors, or predecessors, and any entity in which Defendant or its parents have a controlling interest; (3) persons who timely and validly request exclusion from and/or opt-out of the Settlement Class; (4) the legal representatives, successors or assigns of any such excluded persons; and (5) Class Counsel
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What does the settlement provide?
Monetary Relief and Privacy Shield Product: Each Settlement Class Member will automatically receive a code to enroll in the Cy Ex Privacy Shield Pro product. The code is listed at the top of the Notice. Each Settlement Class Member who files a timely, valid claim will also have the option to select a cash payment of $31.50. In addition, Defendant has agreed to pay the costs of notice and administration of the settlement, approved attorneys’ fees and costs to Class Counsel, and Incentive Awards to the Class Representatives. You can submit a Claim here, print a Claim Form from the Documents page of this website, or request a paper Claim Form by calling the Settlement Administrator at 1-877-757-3879.
A detailed description of the settlement benefits can be found in the Settlement Agreement.
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How much will my payment be?
You must submit a Claim Form (see instructions below) to receive a payment. If you submit a valid Claim Form and elect to receive a cash payment, you will receive a $31.50 cash payment.
You must verify that you are a Class Member when filing a Claim by providing the Unique ID and PIN on the email notice you may have received. If for some reason you did not receive this information, but believe you are a Class Member, please click here to verify your identity and receive your Unique ID and PIN.
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When will I get my payment?
The Court granted final approval of the Settlement on November 21, 2025. Eligible Class Members whose Claims are approved by the Settlement Administrator will receive their payment 30 days after the settlement has been finally approved and the appeals process is complete. The payment will be made in the form of a check, unless you elect to receive payment by PayPal, Venmo, or Zelle, and all checks will expire and become void 180 days after they are issued.
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How do I get a payment?
If you are a Settlement Class Member and you wanted to get a payment, you needed to submit a Claim Form by November 25, 2025. The deadline has passed.
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What am I giving up if I stay in the Settlement Class?
If the settlement becomes final, you will give up your right to sue Defendant for the claims this settlement resolves. The Settlement Agreement describes the specific claims you are giving up against Defendant. You will be “releasing” Defendant and its affiliates described in Section 1.25 of the Settlement Agreement. Unless you exclude yourself (see Question 14), you are “releasing” the Claims, regardless of whether you submit a claim or not. The Settlement Agreement is available through the Documents page on this Website.
The Settlement Agreement describes the released claims with specific descriptions, so read it carefully. If you have any questions you can talk to the lawyers listed in Question 12 for free or you can, of course, talk to your own lawyer.
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What happens if I do nothing at all?
If you do nothing, you won’t get any benefits from this settlement, and you won’t be able to start a lawsuit or be part of any other lawsuit against Defendant for the claims being resolved by this settlement.
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Do I have a lawyer in the case?
The Court has appointed CohenMalad LLP; Stranch, Jennings & Garvey PLLC; Milberg Coleman Bryson Phillips Grossman, PLLC; and Ahmad, Zavitsanos & Mensing, PLLC, to be the attorneys representing the Settlement Class. They are called “Class Counsel.” They believe, after conducting a thorough investigation, that the Settlement Agreement is fair, reasonable, and in the best interests of the Settlement Class. You will not be charged for these lawyers. If you want to be represented by your own lawyer in this case, you may hire one at your expense.
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How will the lawyers be paid?
Class Counsel’s attorneys’ fees, costs, and expenses will be paid separately by Defendant and awarded by the Court. Class Counsel is entitled to seek no more than $10,500,000.00, but the Court may award less than this amount.
As approved by the Court, the Class Representatives will separately be paid Incentive Awards by Defendant for helping to bring and settle the case. Class Representatives may seek up to $2,500.00 each ($5,000.00 total) as an incentive award, but the Court may award less than this amount.
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How do I get out of the settlement?
The deadline to exclude yourself from the settlement has passed. The exclusion letter needed to be postmarked no later than October 27, 2025.
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If I don’t exclude myself, can I sue Defendant for the same thing later?
If you did not exclude yourself from the settlement, you gave up your right to sue the Defendant for claims resolved by this settlement.
Unless you excluded yourself, you give up any right to sue Defendant for the claims being resolved by this settlement.
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If I exclude myself, can I get anything from this settlement?
No. If you excluded yourself, you will not be entitled to any benefits of the settlement, and should not submit a Claim Form to ask for benefits. The deadline to exclude yourself from the settlement was October 27, 2025 and has passed.
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How do I object to the settlement?
The deadline to object to the settlement was October 27, 2025 and has passed.
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What’s the difference between objecting and excluding myself from the settlement?
Objecting simply means telling the Court that you don’t like something about the settlement. You can object only if you stay in the Settlement Class. Excluding yourself from the Settlement Class is telling the Court that you don’t want to be part of the Settlement Class. If you exclude yourself, you have no basis to object, because the case no longer affects you.
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When and where will the Court decide whether to approve the settlement?
The Final Approval Hearing was held on November 21, 2025. The Court granted final approval of the Settlement on the same day. A copy of the Order is on the documents page.
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Do I have to attend the Zoom hearing?
No. Class Counsel will answer any questions the Court may have. However, you are welcome to come at your own expense. If you send an objection or comment, you don’t have to come to Court to talk about it. As long as you file and mail your written objection on time, the Court will consider it. You may also pay for your own lawyer to attend, but it’s not required.
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May I speak at the hearing?
The deadline to submit a notice of intent to appear was October 27, 2025 and has passed.
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Where do I get more information?
The website summarizes the Settlement. More details can be found in the settlement Agreement. You can get a copy of the Settlement Agreement here. You may also write with questions to SSM Settlement, c/o Settlement Administrator, P.O Box 3679 Portland, OR 97208-3679, or call the Settlement Administrator at 1-877-757-3879 or Class Counsel at 866-748-6220. Before doing so, however, please read the full Notice carefully. You may contact the Settlement Administrator at info@SSMHealthDataSettlement.com.
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Are there some patients of SSM Health affiliate hospitals included within the Settlement Class?
Yes. SSM Health partners with several affiliate hospitals that use SSM Health’s instance of Epic for their electronic health record system. Even if you are not an SSM Health patient, you may have received the notice because you accessed your medical records through the SSM Health MyChart p0rtal, which is also used by one of these affiliated organizations.
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